Troubleshooting & Limits
Encountering an issue with form submissions, display layouts, or rate limits? This troubleshooting guide covers common questions, error messages, and operational thresholds.
1. Submission Rate Limits & Cooldowns
To defend your website against automated bot flooding and server resource exhaustion, Glow Reviews enforces strict server-side IP rate limiting:
- Hourly Limit: Maximum of 3 submissions per IP address per hour.
- Daily Limit: Maximum of 10 submissions per IP address per 24 hours.
- Cooldown Behavior: When a user exceeds these thresholds, the form returns a temporary cooldown message. Once the time window passes, submissions resume automatically.
- Testing Tip: When testing the form repeatedly during development, submit from a separate network or reset the transients via
wp-admin.
2. Duplicate-Email Handling
If a client submits a review using an email address that already exists in your testimonials database:
- Glow Reviews prevents the creation of duplicate records.
- The existing entry is safely updated with the revised rating, review text, and role details.
- The updated testimonial is immediately returned to Pending Moderation status, requiring you to re-approve it before the new content appears publicly.
3. Photo Upload Restrictions
If reviewers encounter errors while attaching profile photos:
| Check | Enforced Limit | Resolution |
|---|---|---|
| File Size | 2 MB maximum | Compress image before uploading or increase server upload limits. |
| MIME Type | JPG, JPEG, PNG, GIF | Ensure uploaded files are standard image formats (SVGs and PDFs are rejected for security). |
| Server Permissions | Writable wp-content/uploads |
Verify directory write permissions on your hosting server (chmod 755). |
4. Why Are Testimonials Not Appearing?
If you placed [glowrev-display-testimonials] on a page but nothing is rendered, check these three common causes:
- Pending Moderation: Reviews are not published automatically. Check
wp-admin > Testimonials > Pending Feedbackand click Approve. - Plugin Status: Ensure the Glow Reviews plugin is currently active under
Plugins > Installed Plugins. - Empty Database: If your site has no approved reviews yet, the shortcode renders nothing. Use the Sample Content Generator in Tools > Glow Reviews Site Tools to create labelled sample items for layout testing.
5. Still Need Assistance?
If your issue is not listed here, submit a inquiry on the official WordPress.org Support Forum or reach out through our Contact & Support Page.